Refund & Returns Policy

Effective Date: 19/02/2025

At AanhaCouture, we strive to ensure our customers are satisfied with their purchases. If you are not completely happy with your order, our Refunds and Returns Policy outlines the process, conditions, and timeframes for returns and refunds.

1. Eligibility for Returns

You may return items purchased from AanhaCouture.com under the following conditions:

  • The return request is made within 14 days of receiving the product.
  • The item is unused, unworn, unwashed, and in its original condition with all tags and packaging intact.
  • The item is not a non-returnable item (see Section 3 below).

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Customer Support: Email us at aanhacouture@gmail.com with your order number and reason for return.
  2. Wait for Approval: Our team will review your request and provide instructions on how to return the item.
  3. Package the Item: Securely pack the item in its original packaging and include the original invoice or proof of purchase.
  4. Ship the Item: You will be responsible for shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping method.
  5. Await Processing: Once we receive your return, we will inspect it and process your refund or exchange within 7-14 business days.

3. Non-Returnable Items

The following items cannot be returned:

  • Sale or Clearance Items: Items marked as final sale are not eligible for returns.
  • Hijabs and Undergarments: For hygiene reasons, these items cannot be returned.
  • Customized or Made-to-Order Items: Personalized products are not eligible for returns unless defective.

4. Refund Process

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within 7-14 business days and credited back to the original payment method.
  • Shipping fees are non-refundable, except in cases of defective or incorrect products.

5. Exchanges

We offer exchanges only if the item received is defective, damaged, or incorrect. If you need an exchange, please follow the return process above and indicate that you would like a replacement instead of a refund.

6. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., incorrect or defective item).
  • If eligible, we will cover return shipping costs and provide a prepaid return label.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery at aanhacouture@gmail.com with photos of the issue. We will arrange a replacement or refund at no additional cost.

8. Contact Information

For any questions regarding our Refunds and Returns Policy, please contact us at:
Email: aanhacouture@gmail.com
Address: Hingbergstr. 224, Mülheim an der Ruhr, Germany

This policy ensures a fair and smooth returns process for our customers. Thank you for shopping with AanhaCouture!