Refunds and Returns Policy for GamerVisionGuard.com
Effective Date: September 19, 2024
Welcome to GamerVisionGuard! We want you to be completely satisfied with your purchase. If you need to return or exchange your item, please follow the guidelines below to ensure a smooth and efficient process.
1. Eligibility for Returns
a. Timeframe:
You can return items within 30 days from the date you receive your order.
b. Condition:
Returned products must be:
- Unused and in their original packaging.
- In the same condition as when you received them.
c. Proof of Purchase:
You must include the original receipt or proof of purchase with your return.
2. How to Initiate a Return
a. Contact Us:
To start a return, email us at Nadinesoliman31@gmail.com with the following information:
- Your order number.
- Reason for return.
- Any issues or defects (if applicable).
b. Return Authorization:
We will provide you with a Return Authorization Number (RAN) and detailed instructions on how to return your item. Please include the RAN in your return package to ensure proper processing.
3. Return Shipping
a. Costs:
- Customer Responsibility: Return shipping costs are generally the responsibility of the customer unless the return is due to a defect or an error on our part.
- Return Address:
Send your return to:
Copy codeGamerVisionGuard
Mülheim an der Ruhr 45470
Germany
b. Shipping Method:
We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We are not responsible for items lost or damaged during return shipping.
4. Refunds
a. Processing Time:
Once we receive and inspect your returned item, we will process your refund. Refunds are typically issued within 7-10 business days.
b. Amount:
- Refunds will be issued to the original payment method used for the purchase.
- Shipping fees are non-refundable unless the return is due to a defect or error.
5. Exchanges
We do not offer direct exchanges. If you need a different product, please return the original item for a refund and place a new order for the desired product.
6. Non-Refundable Items
The following items cannot be returned or refunded:
- Products that have been used, damaged, or altered after delivery.
- Items not purchased directly from GamerVisionGuard.com.
7. Defective or Incorrect Items
a. Reporting Issues:
If you receive a defective or incorrect item, contact us immediately at Nadinesoliman31@gmail.com. We will arrange a return at no additional cost to you and provide a replacement or a full refund.
8. Customer Support
For any questions or assistance regarding returns and refunds, please contact our customer support team at:
Email: Nadinesoliman31@gmail.com
Address: GamerVisionGuard, Mülheim an der Ruhr 45470, Germany
Our team is dedicated to resolving your issues and ensuring your satisfaction with our products.
Thank you for shopping with GamerVisionGuard. We appreciate your business and are committed to providing excellent service and high-quality products.